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Monday, March 21, 2011

Fix: Launching Lotus Notes from Search Results

Some customers have experienced problems when they attempt to launch IBM Lotus Notes from the search results page by double clicking on an item, they get an error message box instead.

Upon investigation, we have found that the user had previously installed Microsoft's "Windows Desktop Search: Add-In for Lotus Notes".  This add-in is known to cause problems with Lotus Notes versions 7.X and 8.X.  Users should uninstall it when using EZ Notes Search.

To uninstall on Windows XP open the Control Panel and then open "Add or Remove Programs".  Then find "Windows Desktop Search: Add-In for Lotus Notes" and click Remove.

To uninstall on Windows 7 open the Control Panel and then click on "Uninstall a program".  Find "Windows Desktop Search: Add-In for Lotus Notes" and click Uninstall.

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